FAQs

Click on Customer Care under Help & Support in the menu and fill out our Customer Care form. This is for Trade customers only.

We offer three cill option; 152mm, 185mm and 225mm. 152mm should be used when a non-projecting cill is required. If you require a projecting cill you can choose 185mm or 225mm.

Replacing a lock on our windows is very easy. Unscrewing the screws on the cam and the locking keep you are able to replace the lock with a new one.

Windows that are 799mm and under will be fitted with one cam lock. Windows 800mm and over are fitted with two cam locks.

Windows that are 479mm and under are fitted with one pole and one sash lift. Windows 480mm and over are fitted with two pole eyes and two sash lifts.

These items should be included at the point of quotation and ordering. They are not designed to be fitted post manufacture so you would have to order / pay for a new top sash if window has been manufactured.

ECOSlide windows are manufactured with constant force spring each side of frame. These are replaceable if ever damaged.

This may be due to a fitting error where the window has been foamed in or packed too tightly, this can result in the tilt arms being hard to tilt inwards. It could also be that the tilt arms are bent which causes them to get stuck. In this case the tilt arms would need to be replaced.

All section measurements can be found in the downloads section within our website or click here to view now.

We have images that are not subject to copyright restriction, please contact our marketing department or click here and fill in a form to request images.

You can request brochure via our on-line form click here, we will send these out in the post to you free of charge ASAP, you can order between 1-10 per request. (subject to stock levels).

Download the pdf click here fill in all details and return to us as shown, we will then contact you for payment before placing items into production.

Once order has been confirmed you will be given an expected delivery date, please note this can change due to unforeseen circumstances. If delays happen you will be notified ASAP.

Yes we manufacture many types of arched windows from Gothic, True Arch and Swept Head through to Peaked Head options.

Once you have submitted a New Client Form and your account has been confirmed, you will need to download and send us an ‘ECOSlide Order Form' to process your order. (Click here to see forms).

To order you need to be a trade company that installs windows. We encourage fitters to be Fensa or Certass registered. We check all company details out before accepting and adding to our database.

Yes we can manufacture egress windows on request.

Yes we can manufacture DocQ windows on request.

Click here fill in all details including your VS number to receive certificate.

Click on Customer Care under Help & Support in the menu and fill out our Customer Care form Please fill in all details including your VS job number before submitting. You will receive a return email with a case number and a member of our team will contact you ASAP. This is for Trade customers only.